IBM

Non-Tech, Finance,

Full Time

Endicott, New York

$31K - $71K

Posted On:

6/5/21

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Description and Responsibilities

JOB SUMMARY:


The Accounts Payable – Service Desk Specialist is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

JOB RESPONSIBILITIES:

As an Accounts Payable – Service Desk Specialist, you are responsible for resolving tickets or query resolution pertaining to P2P application.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.


  • Interaction with client/Suppliers as L1 support via e-mail and ticketing tool

  • Ensure all tickets meet the targets for resolution, escalation, documentation & completion

  • Maintain desktop procedures and FAQ’s

  • Meeting SLAs and other customer satisfaction targets

  • You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work

  • You will be working closely with project members to effectively deliver on the requirements

  • You will be an individual contributor as part of a team with predetermined focused scope of work

  • Ability to perform under pressure

  • Ability to handle disputes

  • Ability to meet deadlines

  • Ability to establish strong client relationships


MINIMUM QUALIFICATIONS:


  • At least 1 year of experience in Accounts Payable.

  • Excellent communication skills, Voice support experience required

  • Willingness to perform duties in varying shifts.

  • Good time management and work under tight deadlines

  • Proficient in MS office


DESIRABLE QUALIFICATIONS:


  • Proficient in MS office applications

  • SAP experience preferred

  • Ambitious individual who can work under their own direction towards agreed targets/goals.

  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed