Description and Responsibilities
The Accounts Payable – Service Desk Specialist is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
As an Accounts Payable – Service Desk Specialist, you are responsible for resolving tickets or query resolution pertaining to P2P application.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Interaction with client/Suppliers as L1 support via e-mail and ticketing tool
Ensure all tickets meet the targets for resolution, escalation, documentation & completion
Maintain desktop procedures and FAQ’s
Meeting SLAs and other customer satisfaction targets
You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
You will be working closely with project members to effectively deliver on the requirements
You will be an individual contributor as part of a team with predetermined focused scope of work
Ability to perform under pressure
Ability to handle disputes
Ability to meet deadlines
Ability to establish strong client relationships
At least 1 year of experience in Accounts Payable.
Excellent communication skills, Voice support experience required
Willingness to perform duties in varying shifts.
Good time management and work under tight deadlines
Proficient in MS office
Proficient in MS office applications
SAP experience preferred
Ambitious individual who can work under their own direction towards agreed targets/goals.
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed