Ending Community Homelessness Coalition

Non-Tech, Management

Full Time

Austin, TX




Posted On:




The Ending Community Homelessness Coalition (ECHO) is hiring for position of Homeless Management Information System (HMIS) Administrator. ECHO is the CoC (Continuum of Care) and HMIS Lead Agency for Austin / Travis County. We coordinate services for persons experiencing homelessness and implement strategies to end homelessness. We are a dynamic non-profit organization committed to designing and implementing community-wide policies and programs grounded in collaborative partnerships, data-driven decision making, as well as innovation, bold thinking, and creativity. The ECHO HMIS Team provides service organizations, non-profits, and government agencies with support and technical assistance through data collection, reporting, and analysis. ECHO’s HMIS utilized ServicePoint and currently supports 350+ end users from over 40 agencies in Austin / Travis County.


System Coordination and Oversight:

  • Manages the technical aspects of the day-to-day operations of the HMIS. 

  • Works directly with the end users and the HMIS software vendor to ensure authorized access to client information, accessibility of the HMIS software, software performance, correct set up and monitoring of system security, and adherence to CoC privacy policies within the software.

  • Provide technical and user support for ServicePoint software, including project setup, system monitoring and testing, problem diagnosis and resolution 

  • Support the quality, accessibility, and functionality of HMIS for assigned provider agencies.

  • Support local sharing agreements and related provider page set-up.

  • Support provider data quality, completeness and integrity with routine data quality checks.

  • Perform data integrity maintenance, such as record deduplication/merger, as authorized by the CoC.

  • Provide systems training and problem-solve data issues.

  • Assist with help desk and on-call coverage.

  • Extract, compile, and analyze HMIS data, in accordance with CoC policies and procedures, including creation and submission of HUD required reporting on behalf of the CoC

  • Extract, compile, and analyze HMIS data, in accordance with CoC policies and procedures, to support service program staff in the creation and submission of federal project reports

  • Acts as ECHO’s HUD HMIS Data Standards Compliance Officer.

  • Community Facilitation and Technical Assistance: Facilitate and/or participate in local CoC/user meetings.

  • Respond to technical assistance requests from individuals, agencies, and regional committees.

  • Provide the local CoCs with data to assist in HMIS data-informed decision-making

  • Support agencies and CoCs in using the various reports on the system, including demographics, data quality, outcomes, grant reports, and other custom reports.

  • Coordinate and prepare reports that meet the data needs of the HMIS, partner organizations, and funders.

  • Use program outcomes to assist community partners with performance improvement

  • Plan and deliver technical assistance, trainings, and presentations for workshops and professional meetings.

  • Interact with HMIS Administrative Agency staff and other partner organizations to collect and accurately interpret information.

  • Collaborate with other ECHO staff on data and reporting needs Resource Creation

  • Develop technical assistance tools and resources for communities to understand community data and implement strategies to end homelessness.

  • Assemble, organize, summarize, and interpret numerical data into useful documents for a wide variety of audiences.


ECHO HMIS utilizes ServicePoint and the ideal candidate will demonstrate an aptitude for excellence in database management. This position requires strong professional, interpersonal, presentation and motivational skills. The candidate must have the ability to communicate effectively to a variety of audiences, coupled with a patient, ego-less approach to support and troubleshooting. The ideal candidate must have exceptional communication skills, be both a leader and a team player, have a well-disciplined, organized approach to time and project management, and exhibit qualities that illustrate a dedication to meeting the data needs of organizations working to prevent and end homelessness.

  • Experience (3-5 years preferred) in a leadership role using ServicePoint,experience with other HMIS software will be considered.

  • Knowledge and practical understanding of the homelessness field, includingfunding streams, population-specific needs, planning efforts, Continuum of Care practice, and housing and service models.

  • Excellent communication skills, both oral and written, and with all levels of management, staff, and external clients, especially those who are not well versed in computer technology.

  • Knowledge and experience in database architecture, management, logic, data extraction, and reporting are required.

  • Methodological expertise in quality assurance and improvement.

  • Demonstrated ability to conduct analysis of large datasets.

  • Demonstrated ability to work with diverse stakeholders.

  • Bachelor’s degree or equivalent experience required. Interested candidates should highlight any education or training they have received that will lend to this role.


Ideal candidate will share ECHO’s core mission values that housing is a basic human right, that system collaboration is key to ending homelessness, and that all individuals and families deserve resources and opportunities to end theirhomelessness. 

ECHO does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, physical or mental disability, or age. Women, minorities, veterans, people with lived experience of homelessness, and other diverse populations are encouraged to apply.