As global markets continue to expand, careers within Elastic Sales Order Operations are critical to the ongoing success of our business. The WW Sales Order Operations team at Elastic are the liaisons between many organizations within Elastic. Your main focus will be to become an expert at deal operations, and order management in order to help Elastic Sales leaders negotiate the best deal structure. The team is versed in communication and provides analytical insights. Our team is comprised of a dedicated group of professionals with executive presence, who are calm under pressure to liaison across the business. We are the key link between Sales and Finance to position Elastic sales orders for rev rec compliance requirements (working closely with Deal Desk, Sales, IT, Legal, and Finance to maximize shareholder revenue), while creating customer delight.
Assist in Order Operations activities including, but not limited to:
Reviewing and Booking orders
Working directly with sales reps in structuring deals
Proficiency in CRM (Salesforce) and ERP (Netsuite) systems
Understanding and enforcing basic legal framework around Elastic offerings
Financial Reconciliations / Period-end close activities
Customer account data quality management
Customer support and license provisioning
Address and resolve customer requests (both financial and support related)
Enable the sales team through process and operational improvements
Assist in UAT for CRM and back-end system improvements
Be able to thrive and adapt in a highly distributed business structure across multiple geographies and time zones
4+ years work experience in FP&A, Management Consulting, or similar field in SaaS organizations
Demonstrated ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations
Very strong executive presence and engagement skills
Highly collaborative style with strong influence skills and the ability to adjust on the fly to new demands with a sense of urgency
Able to work and collaborate across global zones
Ability to thrive in a fast paced start-up environment
Power user proficiency with the MS Office suite (especially MS Excel and MS Powerpoint). VBA and Macros a plus but not required.
Prior experience and ability to assist and/or lead IT enhancements
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Double your charitable giving – We match up to $1500 (or local currency equivalent)
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
ABOUT THE COMPANY:
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.