sales-marketing, non-tech, customer-support, 43-4051.00, Customer Service Representatives
Description and Responsibilities
As a Remote Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot. Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the HubSpot software works.
In this role, you will:
Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.
Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services
Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
Help customers navigate a variety of tools & features within HubSpot
Communicate thoughtful, customized solutions that help customers move forward and grow their business
Show composure, resilience, and flexibility as customer needs evolve and case volume changes.