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HubSpot

sales-marketing, non-tech, customer-support, 43-4051.00, Customer Service Representatives

Description and Responsibilities

As a Remote Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with HubSpot. Our team delivers a human and consultative support experience through creative, technical problem-solving and a thorough knowledge of how the HubSpot software works.

In this role, you will:

  • Work 100% remotely to partner with our customers and effectively resolve issues through phone (primary channel), email, and chat.

  • Maintain comprehensive knowledge of HubSpot to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues

  • Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services

  • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software

  • Help customers navigate a variety of tools & features within HubSpot

  • Communicate thoughtful, customized solutions that help customers move forward and grow their business

  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.