As a Twilio for Salesforce Product Support Specialist, you will:
Respond to customer support tickets in a friendly, helpful, and timely manner.
Monitor Twilio’s Salesforce community for questions and product issues.
Provide support to Twilio solution architects working to implement Twilio for Salesforce with customers.
Document product issues and create bug / feature tickets as they are reported by customers.
Attend video calls to assist in the configuration of Twilio for Salesforce.
Identify common customer questions, research answers, and add findings to our public documentation.
Travel not required for this position.