Technology, Sales, Remote, Contract


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As a Twilio for Salesforce Product Support Specialist, you will:

  • Respond to customer support tickets in a friendly, helpful, and timely manner.

  • Monitor Twilio’s Salesforce community for questions and product issues.

  • Provide support to Twilio solution architects working to implement Twilio for Salesforce with customers.

  • Document product issues and create bug / feature tickets as they are reported by customers.

  • Attend video calls to assist in the configuration of Twilio for Salesforce.

  • Identify common customer questions, research answers, and add findings to our public documentation.

  • Travel not required for this position.