Directly

Technology, Software, Engineering

Full Time

Remote

$107K

Apply:

Posted On:

8/31/21

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POSITION OVERVIEW:


We have a great opportunity for a collaborative and versatile Software Engineer to be an integral part of our fast-paced, agile development team.


Join us to develop Directly’s OnDemand Customer Support Platform with high technical excellence and a fantastic user experience. Alongside a high-caliber, multidisciplinary team, you will build modern and innovative solutions we are bringing into the market in close collaboration with Product, Operations, and Services.



RESPONSIBILITIES:


  • Design, build and maintain product components for the OnDemand Platform

  • Work collaboratively with the Product Development team to build new features at large-scale

  • Partner with all functional groups to ensure that the software delivered has high quality and is easy to manage in a production environment

  • Own and develop large portions of the codebase, including automated unit and functional tests

  • Improve engineering standards, tools, and processes



BASIC QUALIFICATIONS:


  • Have been a Software Engineer with more than 3 years of experience building scalable, high-traffic web applications

  • Think about systems and services, and write high-quality code

  • Thrive being part of a collaborative team with diverse skill sets and backgrounds

  • Enjoy taking projects to successful completion involving a wide variety of technologies and systems

  • Hold yourself and others to a high bar when working with production systems

  • Are a proponent of frequent product iteration, and love seeing your products in the hands of users and customers

  • w\Work with Java, Python, Javascript, Node.js, Grails, and others (but we believe that good engineering skills matter more than language and frameworks, which can be learned)



PREFERRED QUALIFICATIONS:


  • experience with languages and frameworks, like Java, Python, Javascript, Node.js, Grails, Flask

  • experience developing Customer Support SaaS technologies

  • familiarity with Messaging Bus technologies (i.e RabbitMQ)

  • experience with databases (mainly MySQL, Redis, etc.)

  • experience with Distributed Systems and API development and integration

  • experience with and enjoy start-ups and thrive in a fast-paced environment



ABOUT THE COMPANY:


At Directly, we are committed to building a dynamic and inclusive community where everyone can do the best work of their lives. Directly is an equal opportunity employer and committed to creating an inclusive environment. We hire, develop, and retain the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.


Directly is a pioneer in customer service for many of the world’s leading brands. Many of the world’s leading brands partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love.


Companies like Airbnb, Microsoft, and Samsung improve their customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year.


Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.


We have an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights. Come join us and contribute to our culture of curiosity, authenticity, and innovation!