United Health Group

Full Time

Austin, TX or Eden Prairie, MN

Description and Responsibilities

Primary Responsibilities:

  • Responsibility, at a high level, includes application Automation, Availability, Reliability and Stability on a 7 by 24 by 365 basis

  • Provide on call support for multiple applications as needed (one week in every 8-10 weeks)

  • Provide contribution to development and enhancement of application features.

  • Ensure timely resolution of all production issues meeting or exceeding SLAs

  • Ensure that the work delivered is of high quality.

  • Work with business to prioritize production issues for resolution.

  • Collaborate with distributed teams across the globe on application design and problem solving

  • Ensure that all documentation has been updated and that work product meets compliance requirements

  • Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan

  • Act as a liaison between offshore resources and business / onsite IT management

  • Assist in Providing estimates (or coordinate estimates from off shore) on all break / fix, and problem-management activities

  • Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan

  • Provide leadership in critical production issue resolution (both Priority 1 and Priority 2)

  • Identify application performance improvement initiatives and implement the same in consultation with the Service Coordinator and Service Manager

  • Work with the Engineering Manager in process improvement initiatives

  • Provide management status reports

  • Analyzes and investigates

  • Provides explanations and interpretations within area of expertise

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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